Wiliam Doyle
Southco
Revitalizing the client portal for a B2B manufacturing company
Type: B2B | Technology: Salesforce Commerce Cloud used Omni channel flows (Velocity)
Location: USA
Type: B2B | Technology: Salesforce Commerce Cloud used Omni channel flows (Velocity)
Location: USA
Decreased Bounce Rate
Improved Performance
Improved User satisfaction
A Unique B2B Platform selling trailers, truck beds, and transportation equipment Founded in 1982, ATW’s remarkable journey began in modest sheds, barns, and garages, where passionate and hardworking individuals forged the path to success. Through their tireless efforts and a commitment to creating premium equipment, they built a foundation that would eventually lead to their growth and eventual consolidation. United by a common goal, the company continues to thrive, driven by a shared passion for excellence and a dedication to delivering exceptional products.
ATW team wanted to revive an underutilized portal by addressing technical issues and enhancing automation, leading to increased client satisfaction. Our team actively worked on bug fixes and enhancements and leveraged the Salesforce Omni-channel package and B2B experience cloud for seamless operations. We also worked on managing all the product parts as well in Salesforce.
Our team took on the challenge of fixing critical bugs and addressing issues with a B2B experience cloud portal that had previously been built by another vendor but was not in use due to various problems. We focused on enhancing the system's functionality and automating processes to provide ATW with a seamless and efficient user experience.
One of the major challenges faced during the project was the absence of comprehensive technical knowledge transfer sessions and inadequate documentation of the functionality built. Despite this hurdle, our team diligently worked to gain a deep understanding of the existing system and successfully resolved technical issues.
In addition to bug fixes and enhancements, our efforts included integrating Tekstop with Salesforce and utilizing the Salesforce Omni-channel package and B2B experience cloud, lightning web components, and Gearset for streamlined deployments from sandbox to production.
The team at Envision provided outstanding support in helping us launch our store online. They've been extremely flexible in the process, and I highly recommend their expertise and services.
Southco
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